Full-Time

Guest Services Agent Hotel

Posted on Jul 08

Quality Inn And Conference Centre

Red Deer, AB

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

Work Location Information Urban area

Work Conditions and Physical Capabilities

Attention to detail; Standing for extended periods

Transportation/Travel Information Own transportation

Security and Safety Bondable; Criminal record check

Work Setting Hotel, motel, resort

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Experience Experience an asset

Education

Secondary (high) school graduation certificateor equivalent experience

Languages English

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