Languages English

Education College/CEGEP

Credentials (certificates, licences, memberships, courses, etc.)

Microsoft SQL Certification; Cisco certified network associate; Information technology infrastructure library (ITIL) Certification

Experience 5 years or more

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines

Computer and Technology Knowledge

Unix; TCP/IP; Linux; Internet; MAC; Networking software; Networking hardware; Networking security; Extranet; Intranet; Security software; Wireless networks

Personal Suitability

Excellent oral communication; Excellent written communication