Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

MS Windows; Database software; Networking hardware; Programming languages; SQL; Desktop applications

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Transportation/Travel Information Willing to travel

Work Setting Help desk

Specific Skills

Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Education No degree, certificate or diploma

Languages English