Languages French

Education Secondary (high) school graduation certificate

Experience 3 years to less than 5 years

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work Setting Manufacture; Help desk

Transportation/Travel Information Own transportation

Computer and Technology Knowledge

MS Windows; Networking hardware; Communication software; MS Office; Desktop applications

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized