Full-Time
Technical Support Analyst Systems
Posted on Jan 29
G9 Sigma Inc.
Toronto, ON
Languages English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience
Experience No experience
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting Consulting firm
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines
Ability to Supervise 5-10 people
Computer and Technology Knowledge
Word processing software; Spreadsheet; MS Windows; Database software; File management software; Security software; Communication software; Image editing software; Programming software; Desktop publishing software; Software development; Data analysis software; MS Office; Wireless networks; Desktop applications; Business diagram software
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
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