Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience 1 year to less than 2 years

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Security and Safety Basic security clearance

Transportation/Travel Information Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods; Tight deadlines

Ability to Supervise 1 to 2 people

Computer and Technology Knowledge

Spreadsheet; MS Windows; Internet; C++; Networking hardware; Extranet; Intranet; Communication software; SQL; MS Office

Personal Suitability

Effective interpersonal skills; Accurate; Excellent oral communication; Excellent written communication; Client focus; Organized