Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience 7 months to less than 1 year

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Security and Safety Bondable

Work Conditions and Physical Capabilities

Work under pressure; Repetitive tasks; Attention to detail; Tight deadlines

Personal Suitability

Initiative; Effective interpersonal skills; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized