Languages English

Education Master's degree

Experience 5 years or more

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Operating Systems and Software Android

Work Setting

Manufacture; Research and development institution; Help desk

Security and Safety Criminal record check

Transportation/Travel Information

Vehicle supplied by employer; Willing to travel regularly; Willing to travel for extended periods; Valid driver's licence; Travel expenses paid by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Handling heavy loads; Physically demanding; Manual dexterity; Attention to detail; Ability to distinguish between colours; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Ability to Supervise 3-4 people

Work Location Information Willing to relocate

Computer and Technology Knowledge

Word processing software; TCP/IP; Spreadsheet; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Servers; File management software; Security software; Mail server software; Programming software; HTML editing software; Data analysis software; MS Office; Wireless networks; Enterprise Applications Integration (EAI); Desktop applications; Computer-aided design (CAD)

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized