Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized

Computer and Technology Knowledge

Word processing software; Visual Basic; Unix; Spreadsheet; Oracle; Linux; JavaScript; Database software; C++; MAC; JavaOS; Security software; Presentation software; Mail server software; 3D graphic software; Image editing software; Project management software; Desktop publishing software; Software development; SQL; Data analysis software; Website creation and management software; Multimedia software; C#; Information Technology Infrastructure Library (ITIL)

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEP

Languages English