Computer and Technology Knowledge

Device drivers; Networking software; Networking hardware; Networking security; Servers; Wireless networks; Desktop applications

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 7 months to less than 1 year

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English