Full-Time
User Support Technician
Posted on Apr 14
Academy Of Learning
Mississauga, ON
Languages English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience 1 year to less than 2 years
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties
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