Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience 3 years to less than 5 years

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Handling heavy loads; Physically demanding; Manual dexterity; Attention to detail; Ability to distinguish between colours; Sound discrimination; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Ability to Supervise 3-4 people

Computer and Technology Knowledge

Word processing software; Spreadsheet; MS Windows; Internet; MS Office; Desktop applications