Personal Suitability

Effective interpersonal skills; Team player; Excellent oral communication; Client focus; Judgement

Computer and Technology Knowledge

Word processing software; Internet; Networking hardware; Desktop applications

Work Setting Internet Service Provider (ISP)

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience Experience an asset

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Languages Bilingual