Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience

Experience 3 years to less than 5 years

Specific Skills

Produce reports; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Provide customer service

Additional Skills Conduct training sessions

Area of Specialization Troubleshooting

Planning and Management Skills Plan and oversee Webinars

Security and Safety Criminal record check

Transportation/Travel Information Own vehicle; Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment; Attention to detail; Sound discrimination; Tight deadlines

Products/Services Software

Computer and Technology Knowledge

Word processing software; Spreadsheet; Presentation software; MS Office; Salesforce

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized