Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Word processing software; Unix; Spreadsheet; MS Windows; Linux; Internet; MAC; Device drivers; Networking software; Networking hardware; Networking security; Servers; File management software; Security software; Mail server software; Communication software; MS Office; Wireless networks; Enterprise Applications Integration (EAI); Desktop applications; Business diagram software

Work Location Information Relocation costs not covered by employer

Ability to Supervise 1 to 2 people

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Ability to distinguish between colours; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Transportation/Travel Information

Own transportation; Own vehicle; Valid driver's licence

Own Tools/Equipment Computer; Internet access; Cellular phone

Security and Safety Bondable; Criminal record check

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 5 years or more

Education Secondary (high) school graduation certificate

Languages English