Languages English or French

Education College/CEGEP

Credentials (certificates, licences, memberships, courses, etc.) A+ Certification

Experience Experience an asset

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Work Conditions and Physical Capabilities Attention to detail

Computer and Technology Knowledge

TCP/IP; MS Windows; Linux; Internet; MAC; Device drivers; Networking software; Servers; File management software; Security software; Mail server software; Communication software; MS Office; SharePoint; Wireless networks; Desktop applications

Personal Suitability

Effective interpersonal skills; Accurate; Excellent oral communication; Client focus