Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Spreadsheet; MS Windows; HTML editing software; Web service design; Website creation and management software; MS Office; Desktop applications; Cloud

Products/Services Software

Work Setting Help desk

Additional Skills Professionalism in customer service

Operating Systems and Software Android

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide customer service; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience 1 year to less than 2 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English