Full-Time
User Support Technician
Posted on Apr 29
Endeavor Technologies ...
Calgary, AB
Computer and Telecommunications Hardware Engineers Specific Skills
Develop and conduct design verification simulations and prototype bench tests of components
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Computer and Technology Knowledge
XML; Word processing software; Visual Basic; MS Windows; Internet; Networking software; Networking hardware; File management software; Presentation software; 3D graphic software; Project management software; Programming languages; Software development; MS Office; Desktop applications; Multimedia software; C#
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Ability to distinguish between colours; Sitting; Tight deadlines
Transportation/Travel Information
Willing to travel regularly; Willing to travel cross-border; Travel expenses paid by employer
Programming Languages Python
Additional Skills Conduct training sessions
Area of Work Experience Product development and formulation
Specific Skills
Project management; Consult with clients after sale to provide ongoing support; Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Design, construct, modify, implement and test data models and database management systems; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 5 years or more
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearor equivalent experience
Languages English
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