Computer and Technology Knowledge

MS Windows; Linux; Internet; MAC; Networking hardware; Networking security; Intranet; Servers; Security software; MS Office

Work Conditions and Physical Capabilities

Fast-paced environment; Handling heavy loads; Combination of sitting, standing, walking

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEPor equivalent experience

Languages English