Languages English

Education College/CEGEP

Experience 1 year to less than 2 years

Specific Skills

Troubleshoot and resolve technical problems; Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties