Full-Time
Technical Support Analyst Systems
Posted on May 22
Toronto Division Copiers
Jane and Langstaff Road, Concord, ON, L4K 3S6
Personal Suitability
Initiative; Accurate; Excellent written communication; Judgement; Organized
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 2 years to less than 3 years
Education College/CEGEP
Languages English
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