Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Word processing software; Unix; Spreadsheet; MS Windows; Linux; Internet; MAC; Device drivers; Networking hardware; Intranet; Servers; File management software; Security software; Presentation software; Mail server software; Communication software; Web service design; Website creation and management software; MS Office; SharePoint; Wireless networks; Enterprise Applications Integration (EAI); Desktop applications; Multimedia software; Information Technology Infrastructure Library (ITIL)

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Combination of sitting, standing, walking; Tight deadlines

Transportation/Travel Information

Own transportation; Own vehicle; Willing to travel; Willing to travel regularly; Travel expenses paid by employer

Own Tools/Equipment Computer; Internet access; Cellular phone

Work Setting

Consulting firm; Telecommunications industry; Internet Service Provider (ISP); Startup company

Operating Systems and Software Android

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEP

Languages English