Personal Suitability

Effective interpersonal skills; Flexibility; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Reliability; Organized; Adaptability; Efficiency; Hardworking; Positive attitude; Quick learner; Time management

Work Location Information Urban area

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines

Transportation/Travel Information

Own transportation; Public transportation is available

Work Setting Private sector; Head office

Additional Skills

Schedule and confirm appointments; Provide basic information to clients and the public

Business Equipment and Computer Applications

Switchboard 1-25 lines; Spreadsheet; MS Excel; MS Windows; MS Word; Electronic scheduler; Database software; Accounting software; Electronic mail; MS Outlook

Baggage and Cargo Agent Specific Skills Maintain work records and logs

Customer Sales and Service Agent Specific Skills

Answer telephone and relay telephone calls and messages

Specific Skills

Type and proofread correspondence, forms and other documents; Store, update and retrieve financial data; Sort, process and verify applications, receipts and other documents; Record and relay information; Provide general information to clients and the public; Prepare and format page presentation; Perform basic bookkeeping tasks; Perform clerical duties, such as filing and sorting and distributing mail; Organize and schedule office work; Locate and remove files requested; Label files according to retention and disposal schedules; Label, file and retrieve documents; Greet people and direct them to contacts or service areas; Compile data, statistics and other information; Receive and forward telephone or electronic enquiries; Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases; Process incoming and outgoing mail manually or electronically; Photocopy and collate documents for distribution, mailing and filing; Operate switchboard or telephone system; File material in storage area

Experience Experience an asset

Education

Other trades certificate or diplomaor equivalent experience

Languages Bilingual