Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Client focus; Judgement; Organized

Computer and Technology Knowledge

Internet; Networking software; Networking hardware; Networking security; Wireless networks

Ability to Supervise 5-10 people

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Physically demanding; Attention to detail; Sitting; Combination of sitting, standing, walking; Tight deadlines

Transportation/Travel Information Public transportation is available

Own Tools/Equipment Computer; Printer; Internet access

Security and Safety Basic security clearance

Work Setting Telecommunications industry; Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Education Bachelor's degree

Languages English