Full-Time
User Support Technician
Posted on Jun 12
Trans Form Shared Service Organization
Sarnia, ON
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Computer and Technology Knowledge
Information Technology Infrastructure Library (ITIL)
Work Location Information Relocation costs not covered by employer
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Handling heavy loads; Physically demanding; Manual dexterity; Attention to detail; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines
Transportation/Travel Information Own transportation
Security and Safety Bondable
Work Setting Help desk
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience 1 year to less than 2 years
Credentials (certificates, licences, memberships, courses, etc.) Microsoft Certified Systems Engineer (MCSE)
Education College/CEGEP
Languages English
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