Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

TCP/IP; Spreadsheet; MS Windows; Linux; Internet; MAC; Device drivers; Networking hardware; Networking security; Intranet; Servers; Security software; Mail server software; Web service design; Mapping and data visualization software; Website creation and management software; MS Office; Desktop applications; Cloud

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail

Transportation/Travel Information

Own transportation; Own vehicle; Valid driver's licence

Own Tools/Equipment Computer; Internet access; Cellular phone

Security and Safety Criminal record check

Programming Languages Shell script

Work Setting Consulting firm; Help desk

Business Equipment and Computer Applications Monitoring and tracking software

Area of Work Experience Wireless networks

Operating Systems and Software Virtualization

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Credentials (certificates, licences, memberships, courses, etc.)

A+ Certification; Microsoft certified IT professional (MCITP); Microsoft certified solutions associate (MCSA); Microsoft certified technology specialist (MCTS)

Education College/CEGEP

Languages English