Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Excellent written communication; Organized

Computer and Technology Knowledge MS Windows; Desktop applications

Own Tools/Equipment Computer; Internet access

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Experience Experience an asset

Education Secondary (high) school graduation certificate

Languages English