Personal Suitability

Initiative; Effective interpersonal skills; Excellent oral communication; Excellent written communication; Client focus; Organized

Computer and Technology Knowledge

TCP/IP; MS Windows; Networking hardware; Intranet; Security software; Data analysis software; MS Office; Wireless networks; Information Technology Infrastructure Library (ITIL)

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines

Transportation/Travel Information Public transportation is available

Security and Safety Basic security clearance

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience 1 year to less than 2 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English