Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Organized

Work Conditions and Physical Capabilities Work under pressure; Attention to detail

Work Setting

Hospital/medical facility or clinic; Health care institution, facility or clinic

Additional Skills

Schedule and confirm appointments; Provide basic information to clients and the public; Maintain filing system

Business Equipment and Computer Applications MS Outlook; Electronic medical records

Customer Sales and Service Agent Specific Skills

Answer telephone and relay telephone calls and messages

Specific Skills

Record and relay information; Provide directory assistance; Obtain and process information required to provide services; Interview patients to obtain case histories; Greet people and direct them to contacts or service areas; Determine and establish office procedures and routines; Complete insurance and other claim forms; Calculate billing charges; Operate switchboard or telephone system; Receive and issue payments; Relay service to persons with disabilities

Experience 1 year to less than 2 years

Education Secondary (high) school graduation certificate

Languages English