Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized

Computer and Technology Knowledge

TCP/IP; MS Windows; Linux; Internet; MAC; Device drivers; Networking software; Networking hardware; Networking security; Servers; File management software; Security software; Mail server software; Communication software; MS Office; SharePoint; Wireless networks; Desktop applications; Information Technology Infrastructure Library (ITIL)

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines

Transportation/Travel Information

Own transportation; Public transportation is available

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience Experience an asset

Credentials (certificates, licences, memberships, courses, etc.) A+ Certification

Education College/CEGEP

Languages English or French