Languages English

Education No degree, certificate or diploma

Experience Experience an asset

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Work Setting Hotel, motel, resort

Work Conditions and Physical Capabilities

Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus; Dependability; Reliability; Organized