Personal Suitability

Effective interpersonal skills; Accurate; Team player; Client focus; Organized

Computer and Technology Knowledge

Word processing software; TCP/IP; MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Intranet; Servers; Security software; MS Office; Wireless networks; Desktop applications; .NET

Ability to Supervise 1 to 2 people

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Transportation/Travel Information Willing to travel; Willing to travel regularly

Own Tools/Equipment Computer; Cellular phone

Work Setting

Consulting firm; Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEP

Languages English