Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Information Technology Infrastructure Library (ITIL)

Work Location Information Relocation costs not covered by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Handling heavy loads; Physically demanding; Manual dexterity; Attention to detail; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Transportation/Travel Information Own transportation

Security and Safety Bondable

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience 1 year to less than 2 years

Credentials (certificates, licences, memberships, courses, etc.) Microsoft Certified Systems Engineer (MCSE)

Education College/CEGEP

Languages English