Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement

Computer and Technology Knowledge

MS Windows; Internet; MAC; Project management software; MS Office; Desktop applications

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Combination of sitting, standing, walking

Transportation/Travel Information

Own transportation; Willing to travel; Willing to travel cross-border; Valid driver's licence

Security and Safety Criminal record check

Specific Skills

Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education Secondary (high) school graduation certificate

Languages English