Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Visual Basic; MS Windows; Database software; Project management software; Programming software; HTML editing software; Web service design; Desktop publishing software; Website creation and management software; MS Office; SharePoint; Business diagram software; .NET

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Handling heavy loads; Physically demanding; Attention to detail; Sitting; Combination of sitting, standing, walking; Tight deadlines

Transportation/Travel Information Public transportation is available

Security and Safety Basic security clearance

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEP

Languages English