Full-Time
User Support Technician
Posted on Sep 10
Lion Building Group
St. Catharines, ON
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Computer and Technology Knowledge MS Office
Ability to Supervise 5-10 people
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Combination of sitting, standing, walking; Tight deadlines
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education Other trades certificate or diploma
Languages English
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