Full-Time
Analyst, Systems Technical Support
Posted on Sep 14
Go Guava
Oakville, ON
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized
Computer and Technology Knowledge
Spreadsheet; MS Windows; Internet; Database software; Extranet; Servers; File management software; Presentation software; Software development; MS Office; SharePoint; Business diagram software
Ability to Supervise 1 to 2 people
Work Conditions and Physical Capabilities
Fast-paced environment; Repetitive tasks; Attention to detail; Tight deadlines
Transportation/Travel Information Public transportation is available
Security and Safety Basic security clearance
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience 1 year to less than 2 years
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Languages English
Interview for this position