Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Visual Basic; Unix; TCP/IP; Spreadsheet; Oracle; MS Windows; Linux; JavaScript; Internet; Database software; C++; MAC; JavaOS; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; Security software; Communication software; Programming software; Programming languages; Software development; MS Office; Wireless networks; Desktop applications; C#; .NET

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Manual dexterity; Attention to detail; Ability to distinguish between colours; Sitting; Tight deadlines

Transportation/Travel Information

Own transportation; Willing to travel; Willing to travel cross-border; Public transportation is available

Security and Safety Criminal record check; Basic security clearance

Programming Languages Shell script

Work Setting Manufacture; Telecommunications industry

Operating Systems and Software Android

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 3 years to less than 5 years

Education Bachelor's degree

Languages English