Languages English

Education Bachelor's degreeor equivalent experience

Credentials (certificates, licences, memberships, courses, etc.) Customer Service Excellence Certificate

Experience 5 years or more

Specific Skills

Address customers' complaints or concerns; Recruit, train and supervise staff; Participate in marketing plans and implementation; Negotiate with clients for catering or use of facilities; Monitor revenues and modify procedures and prices; Ensure health and safety regulations are followed; Develop, implement and analyze budgets; Provide customer service; Negotiate arrangements with suppliers for food and other supplies; Set staff work schedules and monitor staff performance; Determine type of services to be offered and implement operational procedures; Plan, organize, direct, control and evaluate daily operations

Other Languages Hindi; Panjabi; Punjabi

Budgetary Responsibility 0 - $100,000

Business Equipment and Computer Applications

Spreadsheet; Electronic cash register; Point of sale system; MS Office

Additional Skills

Enforce provincial/territorial liquor legislation and regulations; Cost products and services; Conduct performance reviews; Balance cash and complete balance sheets, cash reports and related forms; Organize and maintain inventory

Security and Safety Bondable

Transportation/Travel Information Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Physically demanding; Attention to detail; Combination of sitting, standing, walking; Standing for extended periods; Tight deadlines; Overtime required

Ability to Supervise

Contractors; Staff in various areas of responsibility; 16-20 people

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Reliability; Organized