Full-Time
Client Support Representative Systems
Posted on Oct 13
Northern Safety Soluti...
Sudbury, ON
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized
Computer and Technology Knowledge
Word processing software; MS Windows; Internet; Database software; Networking software; Mail server software; Programming software; Web service design; Desktop publishing software; Programming languages; MS Office; Desktop applications
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Tight deadlines
Transportation/Travel Information
Own transportation; Valid driver's licence; Travel expenses paid by employer; Public transportation is available
Security and Safety Bondable; Criminal record check
Work Setting Consulting firm; Help desk
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsor equivalent experience
Languages English
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