Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

Work Location Information Staff accommodation available; Urban area

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Transportation/Travel Information Public transportation is available

Security and Safety Criminal record check

Work Setting Hotel, motel, resort

Business Equipment and Computer Applications Central reservation system (CRS)

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Experience 1 year to less than 2 years

Education Secondary (high) school graduation certificate

Languages English