Full-Time
Guest Services Agent Hotel
Posted on Oct 16
Quality Inn & Conferen...
Red Deer, AB
Languages English
Education
Secondary (high) school graduation certificateor equivalent experience
Experience Experience an asset
Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Work Setting Hotel, motel, resort
Security and Safety Bondable; Criminal record check
Transportation/Travel Information Own transportation
Work Conditions and Physical Capabilities
Attention to detail; Standing for extended periods
Work Location Information Urban area
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized
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