Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized

Work Location Information Urban area

Work Conditions and Physical Capabilities Attention to detail

Security and Safety Criminal record check

Work Setting Hospitality industry; Hotel, motel, resort

Business Equipment and Computer Applications

Word processing software; Internet; Computerized bookkeeping system

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Experience 1 year to less than 2 years

Education Secondary (high) school graduation certificate

Languages English