Part-Time
Guest Services Agent Hotel
Posted on Oct 22
The Barracks Inn
425 Wilson Street East Ancaster, ON L9G 2B8
Languages English
Education No degree, certificate or diploma
Experience Experience an asset
Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Word processing software; Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS)
Work Setting Hotel, motel, resort
Security and Safety Bondable
Transportation/Travel Information
Own transportation; Public transportation is available
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
Work Location Information Urban area
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized
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