Full-Time
User Support Technician
Posted on Oct 28
1855885 Ontario Corp
St. Catharines, ON
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Client focus; Judgement; Organized
Ability to Supervise 5-10 people
Work Conditions and Physical Capabilities
Fast-paced environment; Repetitive tasks; Attention to detail; Tight deadlines
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education College/CEGEP
Languages English
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