Personal Suitability

Initiative; Effective interpersonal skills; Team player; Excellent oral communication; Client focus; Organized

Computer and Technology Knowledge

Internet; Database software; Device drivers; Networking software; Networking hardware; Networking security; Intranet; File management software; Mail server software; Communication software; Image editing software; Programming software; MS Office; SharePoint; Wireless networks; Desktop applications

Work Conditions and Physical Capabilities

Fast-paced environment; Manual dexterity; Attention to detail; Combination of sitting, standing, walking; Bending, crouching, kneeling

Transportation/Travel Information

Own vehicle; Valid driver's licence; Travel expenses paid by employer

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 to less than 7 months

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English