Full-Time
User Support Technician
Posted on Nov 09
Storage Guardian
1270 Finch Ave west North York, ON M3J 3J7
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Client focus; Judgement; Organized
Computer and Technology Knowledge
MS Windows; Database software; MAC; Servers; Communication software; Programming software; Programming languages; MS Office; Desktop applications
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Sitting; Tight deadlines
Transportation/Travel Information
Own transportation; Public transportation is available
Security and Safety Basic security clearance
Programming Languages Shell script
Work Setting Information technology
Operating Systems Environment - Client/Server
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Languages English
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