Full-Time
Call Centre Agent Technical Support
Posted on Nov 11
Advanced Skyline Technology.Ltd.
Markham, ON
Personal Suitability
Effective interpersonal skills; Accurate; Excellent oral communication; Excellent written communication; Client focus; Organized
Computer and Technology Knowledge Internet; MS Office; Desktop applications
Work Conditions and Physical Capabilities Work under pressure; Attention to detail
Work Setting Computer hardware or software retailer/wholesaler
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Experience 1 year to less than 2 years
Education College/CEGEPor equivalent experience
Languages Bilingual
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