Personal Suitability

Effective interpersonal skills; Accurate; Excellent oral communication; Excellent written communication; Client focus; Organized

Computer and Technology Knowledge Internet; MS Office; Desktop applications

Work Conditions and Physical Capabilities Work under pressure; Attention to detail

Work Setting Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Experience 1 year to less than 2 years

Education College/CEGEPor equivalent experience

Languages Bilingual