Personal Suitability

Initiative; Accurate; Team player; Client focus; Judgement; Organized

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines

Security and Safety Criminal record check; Basic security clearance

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 7 months to less than 1 year

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English