Personal Suitability

Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Judgement; Organized

Computer and Technology Knowledge

Word processing software; Unix; TCP/IP; Spreadsheet; MS Windows; JavaScript; Internet; Database software; JavaOS; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; File management software; Security software; Mail server software; Communication software; Web service design; Data analysis software; MS Office; Wireless networks; Desktop applications; Multimedia software

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines

Work Setting Help desk

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 3 years to less than 5 years

Credentials (certificates, licences, memberships, courses, etc.) A+ Certification

Education College/CEGEP

Languages English